Frequently Asked Questions

At Portofino Inn & Suites

Do you offer a shuttle to and from the Airport?

Our hotel works with a company called Super Shuttle. Rates vary according to which airport you are arriving at and how many people are with you. You may have to make a reservation, so call ahead of time.

How much does the Anaheim Resort Transit Cost?

ART is $5.50 per day per Adult and Children 3-9 are $2.00 per day.

How do we get to Disneyland from the hotel?

One option is to walk about one block's distance to the main entrance. The other option is to use the Anaheim Resort Transit (ART) which stops at the hotel to pick up guests and take them to Disneyland. ART is also available to pick guests up from Disneyland and bring them back. There is room for strollers on ART.

How do I purchase Disneyland Tickets?

You can simply call the hotel and ask them to reserve the tickets you need or you can just show up and ask to buy them at the front desk. The hotel always has discounted tickets for its guests.

Is making my reservation online safe?

When making a reservation with, you are booking with the hotel's OFFICIAL SITE. That means you are booking directly with the hotel, and the hotel's booking engine. We use a secure, encrypted page that is designed to protect all your information.

Is my credit card charged when I make an online reservation?

Your credit card is NOT charged when you make a reservation. It is simply requested in order to guarantee your room. Guests must pay with a valid cc/debit card at check-in. 

Exception: Your credit card will be charged for the total reservation amount within 24-48 hours of booking for our restricted or book now and save rates.

Is there a penalty charge if I cancel my online reservation?

If you cancel your reservation before 3 pm the day before you arrive, there is no penalty charge for cancelling. If you cancel after 3pm the day before for arrival, you may be charged the first night's room rate plus tax.


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